CONSUMER RIGHTS IN NIGERIA [what you need to know]

This article is sponsored 

 

The CPC is a Parastatal of the Federal Government of Nigeria, supervised by the Federal Ministry of Trade and Investment. Though it was established by Act No. 66 of1992, it commenced operations only in 1999, when its institutional framework was put in place. Our mandate requires us to, among others, eliminate hazardous products from the market, 

 

provide speedy redress to consumers complaints, undertake campaigns as will lead to increased consumer awareness, ensure that consumers interest receive due consideration at the appropriate forum, and encourage trade, industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers.

While using all legitimate means to eliminate the scourge of consumer rights abuse in the Nigerian market place, we are conscious of the fact that an uninformed consumer population cannot be effectively protected if they do not know that they have rights, what the rights are, and how the rights could be protected. Businesses also need to be well acquainted with their obligations to consumers.

In view of all these, we are currently doing the best we can to effectively police the market, sensitise consumers to their rights and responsibilities and at the same time ensure that businesses are committed to fulfilling their obligations to consumers.It is our hope that with the co-operation of all market players, our country will become a better consumer-friendly nation.

As a consumer, you have the following rights and you must insist on them:

*The right to Satisfaction of Basic Needs* Access to basic goods and services necessary for survival, such as food, water, energy, clothung, shelter, health-care, education and sanitation. Goods and services must meet the standard of quality promised such that there is value for money in the purchase.

- *The Right to Safety* Protection from hazardous products, production processes and services.
 

- *Thee Right to Information* Provision of information enabling informed consumer choice as well as protection from misleading or inaccurate advertising and labeling.

- *The Right to Choose* Access to variety of quality products and services at competitive prices.
 

- *The Right to Redress* Compensation for misrepresentation, shoddy
goods and unsatisfactory public and private services, including the right
to adequate legal representation


- *The Right to Consumer Education* Acquisition of the skills required
to be an informed consumer throughout life


- *The Right to Consumer Representation* Advocacy of consumers’ interest and the ability to take part in the formulation of economic and other policies affecting consumers i.e. the right to be heard
 

- *The Right to a Healthy Environment* Habitation is a place that is
safe for present and future generations and which will enhance the quality
of their lives.

- Contact us
*Headquarters Plot 1105 Dar-es-Salaam Street Off Aminu Kano Crescent
Wuse II, Abuja.*
*FCT*
*Nigeria*
*[image: Email:]*
*contact@cpc.gov.ng* <contact@cpc.gov.ng>
*[image: Phone:]*
*07002255272*
- [image: Mobile:]
*08056002020, 08056003030*

*For all illegal charges by banks forward your complaints to the consumer
protection department of Central Bank of Nigeria*
*via cpd@cbn.gov.ng <cpd@cbn.gov.ng>*
*illegal charges by GSM operators to ncc@ncc.gov.ng <ncc@ncc.gov.ng> or
call 622.*
*-- *
Feyisetan Akeeb Kareem
President
Change Makers Forum
&Coordinator
Committee For The Defence Of Human Rights
Aniocha South Local Govt Area,
Ogwashi-Ukwu
Delta State
Nigeria.